Chilhowee Motorcycle Leather & Accessories, Riding Apparel & Equipment, Grants Pass, OR

Customer Care

Click here to read our Customer Reviews!

Click for our Free Newsletter

Chilhowee Motorcycle Leather & Accessories, Riding Apparel & Equipment, Grants Pass, OR

Customer Satisfaction Guaranteed


Ironclad Guarantee - Chilhowee's Commitment to Excellence

"We aren't perfect, but we try hard to be!"

What to do if you received the incorrect product
What to do if your leather motorcycle accessory doesn't fit
How to deal with shipping damage
How to return products with NO HASSLE
How to exchange products
What to do if you receive a defective product
How to cancel your order
How to use a credit or discount code
Read all of our policies

Chilhowee Motorcycle Leather is committed to excellence! That means we want you to be completely satisfied with every purchase. Because we stand behind every product we make or sell, if a problem exists with one of our products during its warranty period, we'll make it right. And if you're not satisfied with one of our products for any reason, it can be returned in new, unused condition within 30 days and we will promptly refund your order or exchange merchandise, whichever YOU prefer. All you need to do is email us or call our friendly customer service department at 877-223-1602.

It's that simple.

Product Warranties

Items sold by us are covered by a 30-day to a one (1) year manufacturer's warranty, depending on the product. Please email us for any warranty issues. Depending on the manufacturer, Chilhowee Motorcycle Leather will handle warranty claims in-house or refer you to the manufacturer. Warranty repairs or replacements include free one way return shipping to you.

If after 30 days of receiving your product, it proves to be defective, please contact us. If the product is still under the manufacturer's warranty and the defect is covered by the warranty, you'll be asked to ship the product back to us at your expense for repair or replacement. This shipping cost to us is not reimbursed.

When you receive your merchandise Please open all boxes immediately and check contents. You must call or email us to inform us of any damage or other problems within five (5) business days of receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects within five (5) business days of receiving them.
  
Wrong Products Received: It is rare that we ship an incorrect product (we typically double-check to make sure all orders are correct before we ship them). However, if we made a mistake on your order, please email us or call us within five (5) business days of receiving your order.

We'll make sure you are taken care of - and we'll make that a priority! We start by sending you a return label (or postage) for your product, so it won't cost you anything to return it.

NOTE:

  • Items that have been used, worn, installed, or have had tags removed cannot be returned for a refund or exchange.

As soon as the incorrect product is received and we confirm that we sent the incorrect product, we will send you the correct item and we'll pay the cost of shipping the new product to you.

This offer is only good in the continental (contiguous) U.S. If you ship the product back to us from outside of the lower 48 states, you will need to pay for the cost of sending the product to us. This includes all international locations, Hawaii, Alaska, and Puerto Rico.

Note: Chilhowee Motorcycle Leather does not ship to APO or FPO addresses.

If you don't want to wait until the incorrect product is received by us, you can pay to have the replacement product sent to you immediately and then be refunded when the incorrect product is received by us.

  
Leather Motorcycle Accessory Does Not Fit: If the leather motorcycle accessory you received does not seem to fit, please email us. Although it's possible we sent you the incorrect product, most of the time a little tech support is all that's necessary to install your accessory for a perfect fit.

Only leather accessories handcrafted by Chilhowee qualify. This includes tank bras, lever covers, mud flaps, fender bibs, engine guard chaps, floorboard fringe, fork covers, kickstand covers, saddlebag rail fringe, floorboard trim, engine guard covers, grip covers and handlebar covers.

If you ordered the correct product for your brand and model motorcycle and we determine that the leather accessory we sent does not fit, we'll take care of you! In these cases, we'll need to find out exactly what we sent to you and may even ask you to send us a digital image or two. We want to make sure the next product we send to you fits like it should. Email us if you believe you've received the incorrect leather accessory - we're happy to work through everything with you!

We'll make sure you are taken care of - and we'll make that a priority! We'll send you a return label (or postage) for your product, so it won't cost you anything to return it.

As soon as the product is received, we will send you the correct item, if available, and we'll pay the cost of shipping the new product to you.

This offer is only good in the continental (contiguous) U.S. If you ship the product back to us from outside of the 48 states, you will need to pay for the cost of sending the product to us. This includes all international locations, Hawaii, Alaska, and Puerto Rico.

Note: Chilhowee Motorcycle Leather does not ship to APO or FPO addresses.

If you don't want to wait until the incorrect product is received by us, you can pay to have a replacement product sent to you immediately and then be refunded when the original product is received by us.

  
Shipping Damage: If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper's proof-of-delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please call us immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal directly with the carrier.

Also, if there was any internal (non-visible) damage, this will need to be reported to us within three (3) business days of receiving the product.

  
Defective Products: Within thirty (30) days of receiving your order, if any product proves to be defective; please email us. We'll make sure you are taken care of - and we'll make that a priority! We'll start by sending you a return label (or postage) for your product, so it won't cost you anything to return it.

As soon as we receive your package and we confirm that the product is defective, we will send you a replacement item and we'll pay the cost of shipping the new product to you.

This offer is only good in the continental (contiguous) U.S. If you ship the product back to us from outside of the 48 states, you will need to pay for the cost of sending the product to us. This includes all international orders, Hawaii, Alaska, and Puerto Rico. This includes all international locations, Hawaii, Alaska, and Puerto Rico.

Note: Chilhowee Motorcycle Leather does not ship to APO or FPO addresses.

If you don't want to wait until the defective product is received and inspected, you can pay to have a replacement product sent to you immediately and then be refunded when the defective product is received and inspected.

NOTE: Defective apparel items that are exchanged for a different size may incur an additional fee for the new size (some sizes cost more).

Manufacturer's Warranty

If after 30 days of receiving your product, it proves to be defective, please email us. If the product is still under the manufacturer's warranty and the defect is covered by the warranty, you'll be asked to ship the product back to us at your expense for repair or replacement. Shipping costs will not be reimbursed.

  
Exchanges: Easy Exchanges!
Exchanges are easy once you've read the policy below. We will exchange any merchandise (excluding closeouts and custom orders) FOR ANY REASON and with no restocking fees, if returned within 30 days. Items must be in new, re-sellable condition and returned with the original packaging, including tags and labels that are still intact. Please ship all items in a shipping box via UPS.

NOTE:

  1. Items that have been used, worn, installed, or have had tags removed cannot be returned for a refund or exchange.

All items returned to us for an exchange must have a Return Authorization Number (RA) on the outside of the shipping box. To obtain an RA number, please email us or call (877-223-1602). We'll need to know your first and last name or your order number and the specific item(s) you wish to return. Returns without an RA number clearly written on the outside of the package will incur a restocking fee.

When sending items back to Chilhowee, please obtain a tracking number from UPS. Please ship all items in a shipping box. While it is not required that you get tracking or insurance on the return package, it is highly recommended - we cannot refund an item that we do not receive.

Exchanging merchandise is never a problem with Chilhowee. There are three ways to facilitate the exchange:

  1. Email us for a Return Authorization (RA) number. Then return the item to us with a $7.95 check for shipping (made payable to "Chilhowee Motorcycle Leather") and a note detailing the specifics of the exchange. When we receive it, we'll send out the new order and let you know we did. Our address is listed below.
  2. Order the item you want from our website for the quickest delivery. Then email us for a Return Authorization (RA) number. Then return the item to us at the address below. Once we have received your return, inspected, and processed it, we'll refund your credit card for the original product!
  3. Call us toll free (877-223-1602) and explain that you need to exchange an item. We'll charge you for the new item and issue you a Return Authorization (RA) number. Just return the product to us at the address below. Once we have received your return, inspected, and processed it, we'll refund your credit card for the original product!

Chilhowee Motorcycle Leather
ATT: (RA # here)
903 NW F Street
Grants Pass, OR 97526

There is no extra fee for exchanges. Shipping fees will not be reimbursed unless a customer received incorrect items due to an error made by Chilhowee Motorcycle Leather. In this case, Chilhowee will reimburse only standard ground shipping charges for orders sent from the continental (contiguous) U.S.

There will be a $7.95 shipping fee for any package shipped to any address other than one above. Packages received at another location will be required to pay for shipping the package back to the Chilhowee Motorcycle Leather facility.

  
Returns: No Hassle Returns!

Returns are easy once you've read the policy below. We will refund or exchange any merchandise (excluding closeouts and special orders) FOR ANY REASON, if returned within 30 days. Items must be in new, re-sellable condition and returned with the original packaging, including tags and labels. Please ship all items in a shipping box via UPS.

You don't need a reason to return our merchandise - you can return any unused or unaltered item (excluding closeouts or special or custom orders) within 30 days for a full refund of the of the product price! Items must be in new, re-sellable condition and returned with the original packaging, including tags and labels. No restocking charge applies if returned within 30 days. Please follow the guidelines below:

NOTE:

  1. Items that have been used, worn, installed, or have had tags removed cannot be returned for a refund or exchange.
  2. If you received discounted $7.95 shipping - within the continental (contiguous) U.S. - on a returned item, the original amount it actually cost us to ship the product will be deducted from the refund.

All items returned to Chilhowee must have a Return Authorization (RA) number on the outside of the shipping box. To obtain an RA number, please call (877-223-1602) or email us. We'll need to know your first and last name or order number and the specific item(s) you wish to return. Returns without an RA number clearly written on the outside of the package will incur an additional fee of $8.50 or 10%, whichever is higher.

  • Custom ordered, non-listed, and specially quoted items (items that do not appear on or have prices listed on our web pages and/or items that you received a special quote for), including special colors, are not returnable.
  • Shipping fees will not be reimbursed unless a customer received incorrect items due to an error made by Chilhowee Motorcycle Leather. In this case, Chilhowee will reimburse only standard ground shipping charges.

When sending items back to Chilhowee, please obtain a tracking number from UPS. Please ship all items in a shipping box. While it is not required that you get tracking or insurance on the return package, it is highly recommended - we cannot refund an item that we do not receive.

Remember to clearly write the RA number on the shipping box.

Chilhowee Motorcycle Leather
ATT: (RA # here)
903 NW F Street
Grants Pass, OR 97526

Shopping on the web has many great advantages, like being able to shop from home, better selection, low prices, items shipped right to your door, less hassles because no waiting in line, etc. There are a few less positive ones, too, however. You can't physically see (or touch) the products, it takes a 2 - 10 days to get to you and if you need to return it, it is more costly and less convenient.

Closeout Items

No refunds will be given on closeout items. These items are offered to customers at extremely low prices. These items can be exchanged, based on the general exchange policy above, but are subject to availability - please call Chilhowee Customer service if you need a closeout item exchanged (877) 223-1602.

There will be a $7.95 shipping fee for any package shipped to any address other than one above. Packages received at another location will be required to pay for shipping the package back to the Chilhowee Motorcycle Leather facility.

  
Canceling Your Order Orders may only be cancelled if the order has not yet shipped. To cancel an order, please call (877) 223-1602.
  
Closeout Items No refunds will be given on closeout items. These items are offered to customers at extremely low prices. These items can be exchanged, but are subject to availability - please call Chilhowee Customer service if you need a closeout item exchanged (877) 223-1602.
  
Store Credit and Gift Certificates: In order to better serve our friends and customers, Chilhowee will honor all store credits and Chilhowee gift certificates for a period of up to one year from the original date of issue. Please contact a Chilhowee Customer Service representative prior to your expiration date if you need to make other arrangements.
  
Credit and Discount Codes It's easy to use your Chilhowee Motorcycle Leather Credit or Discount Code. Here's how:

Online Orders:

  • Shop to your heart's content. When you've added everything to your shopping cart and are ready to checkout, click the "Check out" button.
  • During step 1 of the checkout process just type your credit code in the "Discount, Credit, or Gift Code" box. Then click the "update" button and your savings will be displayed. The credit or discount amount will be applied to your order total. NOTE: If your order total does not exceed your credit amount, then you'll need to call your order in to one of our friendly staff.

Telephone Orders:
Simply call our friendly staff toll free (877-223-1602) and place your order. Be sure to tell the Chilhowee Motorcycle Leather representative that you are using a credit or discount code. They'll take care of the rest!

In Our Retail Store:
Use your credit or discount code at our retail store (903 NW "F" Street, Grants Pass, Oregon, USA) to purchase any of our products or for a custom order. We'll roll out the red carpet for you!

At the checkout counter, just present your code to one of our friendly cashiers.

If you have any questions or need assistance, call our friendly staff toll free (877) 223-1602.

  
RA Explanation: When it is necessary to return a product for refund, defect, or exchange, please call or email us prior to doing so. All returns, regardless of how they were shipped or where they were shipped from must be referenced by an RA Number (Return Authorization Number) and shipped to our main store.

Items returned without an RA number clearly written on the outside of the package may be set aside until we hear from the customer. In addition, these returns will incur a restocking fee of $8.50 or 10%, whichever is higher. If the return is sent back to one of our suppliers, we can't guarantee that it will be found and processed since we have no control over our supplier's warehouses.

We process hundreds of orders weekly, and subsequently receive a number of returns. If not referenced by an RA Number, a returned package will need to be researched so that the customer can be contacted regarding the return. This results in higher overhead, higher prices, and delays the processing of credit. This system is necessary to ensure that you receive proper credit in a timely fashion.

Once the product has been received at our warehouse, it will be inspected and you will be credited for the returned product less any restocking fee and original shipping and processing charges.

  
Questions: If you have any other return questions, please email us.

Follow us on Faceback

View Cart | Checkout | My Account | Contact Us | About Us | Ironclad Guarantee
Customer Reviews | FAQuestions | Free Newsletter | Sitemap | Privacy Policy

Chilhowee Motorcycle Leather • Sales & Service 877-223-1602 • customercare@chilhowee.net
© Copyright 2001-2014 Chilhowee Motorcycle Leather

Frequently Asked Questions